Custom SLA Tracker for Service Requests

People want fast help. When someone asks for service, they wait. A company must reply quickly. If they take too long, users feel upset. That is why companies use SLA. SLA means Service Level Agreement. It tells how fast help must come. A custom SLA tracker helps check this.

You can learn how to make this in a ServiceNow Course. The course shows how to track SLAs. It teaches tools and steps. You learn by doing real examples. This helps you understand it better.

What Is a Custom SLA Tracker?

A custom SLA tracker is a tool. It helps teams know the time left to fix a service request. It checks each ticket. It tells if a team is late or early. It helps people work better.

It also makes sure the service is fair for all. Everyone gets the same care. If time runs out, it gives a warning. This helps teams fix the issue fast.

Why Use a Custom Tracker?

Some companies use fixed SLA trackers. But each company is different. Some need faster replies. Some need more steps. A custom tracker fits the need. It works your way.

With a custom SLA tracker:

●     You can set your own time rules

●     You can choose how to warn the team

●     You can show progress to users

This makes work better and faster.

SLA Tracker Steps

Here is how the custom SLA tracker works:

Step	Action
1. Ticket made	User asks for help
2. Time set	SLA time starts counting
3. Track time	Tool checks time left
4. Warn team	If late, team gets alert
5. Solve issue	Team helps and closes ticket

The tool runs all the time. It never stops checking. That way, the team stays on time.

Graph of SLA Success Rate

This graph shows how a custom tracker helps.

As you see, the SLA success goes up. This means more users got help on time.

Learn with Real Tools

In the ServiceNow Course, you use the real ServiceNow tool. You do live tasks. You make workflows. You build SLA trackers. This helps you understand it fully. You can test it and see results.

If you want in-person learning, you can also go for ServiceNow Training in Hyderabad. It gives classroom practice. You meet teachers. You ask questions. You learn with friends.

You also learn many use cases. For example, how to use it for IT help. Or how to use it in HR service. The tracker works for all.

Reports Help You Improve

A good SLA tracker also gives reports. It shows how fast your team works. It shows how many requests came. It shows how many were late. You can use this data to get better.

Week	Tickets Raised	Solved On Time	Late Tickets
1	100	80	20
2	120	108	12
3	130	124	6
4	140	137	3

This helps managers know what to fix.

Conclusion

A custom SLA tracker makes service better. It saves time. It makes users happy. It helps teams work fast. If you want to build one, join a course. Learn with real tools. You will enjoy it. You will build smart service tools.